Shipping FAQs

What is shipping methods and shipping fee?

Please click here for more details.

Are there any additional fees involved in international shipping?

In some cases, there will be VAT, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be paid by the recipient; we have no control over these charges and cannot predict the amount of it. Customs and taxation policies vary widely from country to country. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

How can I track my package?

You can track your order by following Account -> Orders -> Tracking in the APP.
Or use the tracking number to trace on the website of the shipping company.

What if my order has not arrived by the expected delivery date?

Sometimes there will be a few days’ delay for some orders, please do not worry if the tracking records are normal and updating.
If the parcel turns out missing, we will issue a full refund to you.